Privacy Policy for RezX
Last Updated: November 6, 2025
This Privacy Policy describes how RezX ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, applications, and services (collectively, the "Services").
1. Information We Collect
1.1 Information You Provide
- Property Manager Information: When you sign up or use our Services as a property manager, we collect your name, email address, phone number, company information, and login credentials.
- Tenant Information: Property managers may input tenant information including names, contact details, property addresses, and maintenance requests.
- Communication Data: Messages, emails, and voice communications sent through or in connection with our Services.
1.2 Information We Collect Automatically
- Usage Data: We collect information about how you interact with our Services, including access times, features used, and actions taken.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Website Analytics: We use Google Analytics and Hotjar to understand website usage patterns. These tools do not store personal data or use cookies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Facilitate communication between property managers, tenants, and contractors
- Process and respond to maintenance requests
- Send product updates and important notifications to property managers
- Improve our AI models and service quality using aggregated, anonymized data
- Comply with legal obligations and protect our rights
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With Contractors: When necessary to fulfill maintenance requests, we share relevant work order information with vetted contractors.
- Service Providers: We work with trusted third-party service providers who assist in operating our Services (e.g., cloud hosting, communication platforms).
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
6. Communication Channels
6.1 Tenant Communications
Tenants interact with our Services through:
- Voice communications
These communications are used solely for maintenance support, troubleshooting, and repair coordination.
6.2 Property Manager Communications
Property managers may receive:
- Product updates and feature announcements
- Service notifications and alerts
- Account-related communications
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to certain processing of your information
- Portability: Request transfer of your information to another service
To exercise these rights, please contact us at the email address provided below.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@rezx.co.uk Address: RezX, United Kingdom
12. AI and Machine Learning
RezX uses artificial intelligence and machine learning technologies to improve service quality. We use aggregated, anonymized data to:
- Enhance AI accuracy and performance
- Refine user experience
- Improve property management operations
No personally identifiable information is used for AI training purposes without proper anonymization.
13. Compliance
We are committed to complying with applicable data protection laws, including:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Other relevant data protection legislation
By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.