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Terms of Service for RezX

These Terms of Service ("Terms") govern your use of RezX's website, applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By using RezX's Services, you acknowledge that you have read, understood, and agree to comply with these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Services.

2. Services Description

RezX provides a conversational AI platform designed to assist property management companies across the entire property management lifecycle. This includes, but is not limited to, property maintenance support, pre-qualifying applicants, scheduling viewings and appointments, and managing tenant interactions. The Services facilitate communication between tenants, property managers, and vetted contractors to address property management needs efficiently.

3. Website Access and Use

The RezX website provides information about our Services, a sign-in link for existing customers, and a demo request option for potential clients. No direct sign-up for the product is available through the website. By accessing the website, you agree to comply with these Terms and all applicable laws. We use Google Analytics and Hotjar to understand website usage; these do not store personal data or use cookies.

4. User Accounts and Access

Only property managers will have login credentials to access the RezX product's features. Tenants interact with property managers and the AI solution via external communication tools such as WhatsApp, email, or voice. Property managers are responsible for maintaining the security of their login information and any activity that occurs under their account.

5. Data Usage and Service Improvement

By using the RezX platform, property managers consent to the collection, processing, and storage of data as outlined in our Privacy Policy. RezX reserves the right to use aggregated, anonymized data collected through the system to improve the quality and performance of the Services. This includes, but is not limited to, enhancing AI accuracy, refining user experience, and improving various aspects of property management operations. No personally identifiable data will be shared with third parties for these purposes.

6. Communications

  • Tenant Communications: Communications with tenants are limited to maintenance support, troubleshooting, and repair coordination.
  • Property Manager Communications: Property managers may receive product updates, feature announcements, and other notifications to enhance their use of the Services.

7. Third-Party Contractor Access

RezX integrates with a network of vetted third-party contractors to fulfil work requests. Contractors access the platform for the sole purpose of receiving work orders and updating repair status. RezX is not liable for the quality or timeliness of contractor services, though we maintain standards for our contractor network.

8. Limitations and Restrictions

You agree not to:

  • Use the Services for any unlawful purpose or in violation of these Terms
  • Interfere with or disrupt the Services or associated servers/networks
  • Attempt to gain unauthorised access to any part of the Services
  • Reverse engineer or attempt to extract the source code of the Services
  • Use the Services to transmit harmful, offensive, or unlawful material

9. Intellectual Property

All content, features, and functionality of the Services, including text, graphics, logos, and software, are owned by RezX and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services in accordance with these Terms.

10. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By using the Services, you consent to our data practices as described in the Privacy Policy.

11. Disclaimers and Limitation of Liability

The Services are provided "as is" without warranties of any kind. RezX does not guarantee uninterrupted or error-free operation of the Services. To the fullest extent permitted by law, RezX shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services. Our total liability shall not exceed the fees paid by you in the preceding 12 months.

12. Indemnification

You agree to indemnify and hold RezX harmless from any claims, damages, or expenses arising from your violation of these Terms or your use of the Services.

13. Termination

RezX reserves the right to suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason at our discretion. Upon termination, your right to use the Services will immediately cease.

14. Changes to Terms

We may modify these Terms at any time. We will notify users of material changes via email or through the Services. Continued use of the Services after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of England and Wales.

16. Contact Information

For questions about these Terms or the Services, please contact us at:

  • Email: hello@rezx.co.uk
  • Address: Orchard House, 110 Wickham Road, Fareham, Hampshire, PO16 7JH

Last updated: November 2024